Emails and texts often cause more confusion and misunderstanding than many people realize. I observed people using both methods repeatedly, even after I advised them to make a call, and things rarely improved. I don't know why, but many younger folks don’t realize the powerful impact of a phone call. As an example, I had a conversation with a woman, a Stanford MBA, several years ago, which I will never forget. I received an email from her that described her new software: a pr

I’ve been clean for 39 years and I am passing through another time when a lot of people close to me are in the very initial stages of recovery. I wish I had fantastic words of wisdom to pass on, but in my experience the addict’s reality is warped and twisted. My words are barely heard because the addict is reeling, spun around, depressed and trying to fugure out how the fuck they are supposed to stay clean for the rest of their fucking life. I approach the addict with baby st

Every few years we run the same loop. Headlines ask if the youngest workers are unemployable. Managers complain about attitude. Older folks swap stories about how things used to be. We act like this is new. It is not. Right before World War II there were surveys asking older Americans what they thought of 18 to 20 year olds. The answers sound familiar. Lazy. Unfocused. Too idealistic. Headed for disaster. Then those same kids stepped into history and earned the title Greatest

In sales, we are taught to “find the decision maker.” In practice, it is rarely that clean. Strategic selling lives in the messy middle,...

By the episode’s end, listeners are left with more than just information, they’re given a clear framework for compassionate action.